Delivery and pick up

Avoid delivery charges and scheduling conflicts by picking up your order at one of our warehouses. Select "Pick Up From Warehouse" during checkout and we'll contact you within 48 hours of placing your order to schedule your pick up (if your items are in stock). For your own security, please bring your receipt and photo ID to the warehouse when you pick up your items on the scheduled date. Please anticipate a short wait of up to 30 minutes while your furniture is being processed for pick up.

When you arrive at our warehouse please inspect your merchandise prior to signing. Note that you will be responsible to bring back any merchandise for warranty or replacement. Our team will be available to help you load your merchandise, but we will not be responsible for securing any items or damage to the merchandise or vehicle. Please provide your own tie downs. All items are unassembled and in its original factory packaging unless pick up with assembly is selected at checkout. Please note that we are not able to assemble beds for pick up.

Our Full Service Home Delivery is the ultimate experience in ease and convenience. Relax and kick back as we handle all the setup. Our Full Service Home Delivery includes unloading your items and delivering them to the room, area, or outdoor space of your choice, unpacking and full assembly, and carton and packing trash removal. Full details are as follows:

•Place your furniture where you want it.
•Remove plastic coverings from upholstered pieces, mattresses, & box springs.
•Remove straps which secure sleeper sofa mechanisms.
•Set up dining room table with leaves in, if you wish.
•Set glass shelves in hutch and curio units.
•Set up bed frames and place mattresses on frame.
•Attach mirrors to dressers, but not to walls.
•Set up hutch and buffet units, wall units, and curio cabinets.
•Carry your furniture up a maximum of three flights of stairs, if there is no elevator.
•Remove all packaging materials from your property.

We are currently able to offer our full service home delivery service on Oahu, Maui, and the Big Island. For all other islands, we offer a modified delivery service detailed below.

For Kauai, home delivery includes unloading your items and delivering them to the first level room of your choice, unpacking and light assembly (legs and backings only), and carton and packing trash removal.

For Molokai, home delivery includes unloading your items and placing them on the curb outside your home. Please note that assembly is not included.

For all other islands, please email us at redknot@cswo.com for more information.

Based on stock availability, a delivery can typically be scheduled within 3 - 7 days of your purchase.

Full service home delivery is charged at a tiered rate based on the order value of your order. Please see our tiered delivery rates below.

Oahu
Full service home delivery on Oahu is charged according to the table above at a tiered rate starting at $159.

Maui & Big Island
In-home delivery fees on Maui start at $159. Delivery fees vary depending on the items purchased. Higher fees occur when the items purchased must be shipped from Oahu, thereby incurring water charges. To get an estimated delivery fee for your items, please email us at redknot@cswo.com.

Kauai
Home delivery fees on Kauai start at $290. Delivery fees vary depending on the items purchased. Higher fees occur when the items purchased must be shipped through Oahu, thereby incurring water charges. To get an estimated delivery fee for your items, please email us at redknot@cswo.com.

Molokai & Lanai
Home delivery fees on Molokai and Lanai start at $189. Please note that assembly is not included. Delivery fees vary depending on the items purchased. Higher fees occur when the items purchased must be shipped from Oahu, thereby incurring water charges. To get an estimated delivery fee for your items, please email us at redknot@cswo.com

If your merchandise is to be delivered to a freight forwarder, please contact us at redknot@cswo.com. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply for special handling or packing that is required by your freight forwarder. Also in the case of using a freight forwarder, please note that the delivery may not be full service.

Full Service Home Delivery is scheduled by appointment. If all of your items are in stock and ready to be delivered, we will schedule your delivery with you in store or contact you within 48 hours of placing an online order to schedule your delivery. In these situations, delivery can typically be scheduled within 3-7 days of your purchase. If some or all of your items are not yet available for delivery, we will contact you within 48 hours of placing your order with next steps and will schedule your delivery once all items are ready to be delivered.

You will again be contacted by our delivery partner 2 days prior to your scheduled delivery date with an approximate delivery time frame. Contact will first be attempted by text message. If they do not receive a confirmation response from you, they will then contact you by email. If they do not receive a confirmation response from you, they will finally contact you by automated phone calls. If you are unable to be home on your scheduled delivery day, please email us at redknot@cswo.com as soon as possible to reschedule. We need 2 days notice to reschedule for the next available delivery day. If you are not home when the delivery truck arrives, your delivery will be rescheduled and a re-delivery charge will be assessed. Please arrange for someone (18 years or older) to be home for delivery. If no one is at home, our delivery partner will proceed to the next scheduled delivery and you may be subject to an additional delivery charge. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.

To ensure a smooth delivery, please take a moment to review our pre-delivery tips below:

•Before your furniture arrives, it is highly recommended that you take the extra step to protect your floor or carpet. There are many alternatives available and depending on your home, you may need area rugs, felt pads, plastic cups, or other protection for your floor.

•Our delivery partner will contact you 2 days prior to your delivery date to give you the approximate delivery time frame. You can also email us at redknot@cswo.com to check.

•If you are unable to be home on your scheduled delivery day, please call or email us as soon as possible to reschedule. We need 2 days notice to reschedule for the next available delivery day. If you are not home when the delivery truck arrives, your delivery will be rescheduled and a re-delivery charge will be assessed.

•Prepare the area and create a clear path to where your merchandise is going.

•Measure your elevator door and doorway to make sure they can accommodate your furniture.

•Arrange for someone (18 years or older) to be home for delivery. If no one is at home, our delivery partner will move on to the next delivery and you may be subject to an additional delivery charge.

•Reserve your elevator. Failure to do so will result in rescheduling and an additional delivery charge.

•For safety, please inform us of any hazardous conditions or unusual circumstances (i.e. narrow entry, hallways, & steep driveway).

If your building requires a certificate of insurance (COI) prior to delivery, please contact us at redknot@cswo.com immediately. We require 3 business days to process and obtain a COI for your delivery.

We package and wrap all of our products well and work with the best delivery partners so your items arrive at your home snug, safe, and secure. However, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by informing the delivery crew and making a notation on the delivery receipt. Items that are refused due to damage will be replaced as soon as possible. Other refusals will be covered by our Return Policy.

If you find any damaged or broken items after your delivery crew leaves, immediately report any product defects or damages by emailing us at redknot@cswo.com.

On day of your delivery, you are able to track your delivery below. We are currently able to offer tracking for Oahu, Maui, and Big Island orders. For all other islands, please contact us by emailing us at redknot@cswo.com if you have any questions on the status of your order.